This month we will continue our discussion on the CI Framework.
Way back when I led Six Sigma projects and programs at Motorola I was given the opportunity to extend what I had learned to all sorts of non-traditional processes. For example, helping customers obtain grants, lobbying for legislation, and my favorite, the administrative processes in policing.
One of the draws of process and organizational improvement work is the limitless boundaries of their application. Over the 21 years of my work in process improvement, I have been fortunate to apply these approaches in traditional manufacturing, distribution, sales, service, call centers, IT Operations, local government, and if you can believe it, even lobbying! Many of these sectors are fully embracing the methods and returns from Continuous Improvement. So it is notable that in healthcare we are only scratching the surface.