CI Mastermind Live
CI MM Live
Upcoming Event: Thursday, May 28th at Noon CST
Do you really understand your customers’ perspective—or are you missing the insights that could help you make better decisions?
Join Verkia Ndzegha Fusi for “Voice of the Customer: Turning Insights into Action” and learn how to make Voice of the Customer (VOC) programs more than just a collection of feedback. Verkia will share practical strategies, real-world challenges, and lessons learned from organizations that have successfully used VOC to prioritize work and guide decisions.
We’ll cover:
Why VOC efforts often fail to influence priorities
Common challenges organizations face in capturing and using customer insights
Practical approaches to ensure customer feedback drives meaningful action
Your 6-Month CI Roadmap
The CIMM Live format is a 45-minute interactive session held once a month. We dive deep into specific member CI problems and advise them on how to solve them, providing real-time coaching and peer support.
June 25, 2026
Encouraging Solutions: Working Productively With Strong Critics
Scott Herbst
Register HereOctober 29, 2026
Leadership’s Role in Setting and Reinforcing Performance Expectations
Jake Young
Register HereFrom Overwhelmed To In Control
Unlock CIMM Live isn’t just another webinar. It’s a 1-hour live coaching event that gives you practical, actionable strategies to solve your biggest challenges. Don’t just take our word for it- see the results our participants are getting.
Real Problems.
Real Results.
“I FINALLY GOT MY FOCUS BACK”
“It made me realize that a lot of my idea overload comes from jumping into new projects too quickly… That little pause has helped me stay focused longer and finish tasks with more clarity instead of spreading my energy too thin.”
“I’M HOLDING MYSELF ACCOUNTABLE”
“I have been using Smartsheet to help me set better timelines, provide visibility to group projects, and to hold myself accountable. It’s a great platform for tracking tasks and progress!”
“I BUILT BETTER, FOCUSED HABITS”
“I turned off the pop-up notification of new emails, so they don’t interrupt my train of thought. I also set a 60-second delay on email responses. That ensures I don’t hit send too early and have a second chance to review.”
“It’s Not Just About Business. It’s About Your Life.”
“Once I became aware of this unhealthy pattern, I completely changed my life over the following five years — exited my business, severed all ties with my narcissistic ex-business partner, left Florida, lost 25 lbs, and left a job after only three months due to my toxic manager….”