Chalmers St – Consulting

Get a Free 5 Whys Template and Tips Here

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Get a Free 5 Whys Template, Examples, and Tips Here

Looking for a free 5 Whys template? We’ve got one for you here along with advice on how to use it effectively. The 5 Whys technique is a problem-solving method used to help identify the root cause of an issue. The technique involves asking “why” five times to drill down and get to the core of the problem. This method will bring teams closer to the underlying cause of the issue so they can find and implement corrective action.

Create a free account and access our online 5 Whys Tool here.

5 Whys template

How You Can Use Our 5 Whys Template

The process works like this: 

  • First, identify an issue that needs to be addressed. 
  • Then, ask why the issue is occurring. 
  • Keep asking why until you’ve reached the root cause of the problem.
  • After you’ve identified the root cause, develop an action plan to address it.


The 5 Whys process can be used in many different scenarios including:

  • Workplace conflict resolution
  • Product development 
  • Customer service
  • Process improvement


It can take some practice to become comfortable with the technique and get used to digging deeper into problems. But when used correctly, the 5 Whys process can be a powerful tool for uncovering root causes and creating solutions that have a lasting impact.

This technique can create a culture of continuous improvement, allowing teams to analyze problems more quickly and efficiently. It also encourages everyone to think critically and take ownership of their work. 

Tips for Using Our 5 Whys Template

Chalmer’s St. Consulting’s free 5 Whys Template is an invaluable tool for any business looking to understand their problems’ root causes better.

 Here are a few tips when using this template:

  • Start with the right problem. Ensure it is easy to understand what the issue is (you don’t know why it is occuring). 
  • Ask open-ended questions that will lead to other questions.
  • Encourage brainstorming and collaboration within the team.
  • Be careful not to make any assumptions. Instead, ask another question to find clarification. This continues the questions within the group.
  • Keep asking “why” until the root cause is established.
  • Use visual aids such as charts and graphs. Include as much detail as possible. By including detailed, clearly-labeled visuals, you can make it easier to identify critical insights from the data quickly.

Examples of Using the 5 Whys Template

Example 1: Production Issue at a Manufacturing Plant

Problem: There is an issue with production in the manufacturing plant.

1st Why: Why is there a production issue? – The machines used to manufacture products are not working efficiently and are causing production delays.

2nd Why: Why are the machines not working efficiently? – The machines are not properly maintained, resulting in them malfunctioning.

3rd Why: Why are the machines not being adequately maintained? – An inadequate maintenance plan is in place, and the personnel responsible for upkeep lack proper training.

4th Why: Why is there an inadequate maintenance plan in place? – The plan was not adequately documented and communicated to the maintenance personnel.

5th Why: Why was the plan not correctly documented and communicated? – There was a lack of organizational oversight to ensure proper protocols were followed when developing the maintenance plan.

Example 2: High Turnover Rate at a Company

Problem: Why is there such a high turnover rate?

1st Why: Why do employees have an unsatisfactory work environment? This can be explored further by examining organizational culture, working conditions, management styles, and job satisfaction.

2nd Why: Why do employees experience a lack of job satisfaction? Here one could examine issues such as low wages, limited career advancement opportunities, excessive workloads, or an overall feeling of unappreciation.

3rd Why: Why is there a feeling of unappreciation? Management styles, organizational policies and procedures, and the attitude of co-workers can all contribute to this.

4th Why: Why are management styles or organizational policies ineffective? This could include an unwillingness to embrace change, a lack of communication between departments, or inadequate resources.

5th Why: Why are there inadequate resources? This could be due to budget constraints, lack of training or support staff, lack of mentoring programs, or an overall lack of investment in employee development.

Example 3: Decreased Sales for a Retail Store

Problem: Why is there a decrease in sale?

1st Why: Why did sales decrease?

Answer: Low foot traffic to the retail store.

2nd Why: Why was there low foot traffic?

Answer: Limited exposure to local customers due to a lack of marketing.

3rd Why: Why was there a lack of marketing?

Answer: Unclear marketing strategy.

4th Why: Why was the marketing strategy unclear?

Answer: Lack of collaboration between departments due to poor communication and disorganization. 

5th Why: Why was there poor communication and disorganization?


Using the 5 Whys technique is an effective way to identify and solve problems more quickly and efficiently. It encourages teams to work together to find the root causes of complex issues, leading to better decision-making and problem-solving skills.

 At Chalmers St. Consulting, we understand the importance of problem-solving and finding the root cause of an issue. Our experienced professionals have developed a comprehensive 5 Whys Template that can help identify underlying causes quickly and accurately. For more information, contact us today.