As we approach the end of a year that we collectively won’t miss, I think it is worth reflecting on the thing that I believe has been affected the most by all this disruption: communication.
One of the draws of process and organizational improvement work is the limitless boundaries of their application. Over the 21 years of my work in process improvement, I have been fortunate to apply these approaches in traditional manufacturing, distribution, sales, service, call centers, IT Operations, local government, and if you can believe it, even lobbying! Many of these sectors are fully embracing the methods and returns from Continuous Improvement. So it is notable that in healthcare we are only scratching the surface.
One of my readers recently asked me if I could write about how to say, “No.” Upon reflection, I probably could have asked more questions about the request to narrow down the topic. Whether you are in a meeting at work, having a discussion with the boss, or having a conversation with a fellow professional, “no” matters a lot.