Matt's Articles
As we approach the end of a year that we collectively won’t miss, I think it is worth reflecting on the thing that I believe has been affected the most by all this disruption: communication.
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Matt's Articles
As we approach the end of a year that we collectively won’t miss, I think it is worth reflecting on the thing that I believe has been affected the most by all this disruption: communication.
Matt's Articles
One of the draws of process and organizational improvement work is the limitless boundaries of their application. Over the 21 years of my work in process improvement, I have been fortunate to apply these approaches in traditional manufacturing, distribution, sales, service, call centers, IT Operations, local government, and if you can believe it, even lobbying! Many of these sectors are fully embracing the methods and returns from Continuous Improvement. So it is notable that in healthcare we are only scratching the surface.
Matt's Articles
Are you familiar with this one? “The problem we have at our company is prioritizing the important versus the urgent.” The first time I heard this statement I didn’t understand what they meant. Obviously, if it is important then it is also urgent, right?
Matt's Articles
Throughout my career, I have been confronted with this question. What is the value of the improvement?
Matt's Articles
In this newsletter, I will continue my discussion on accountability by providing my thoughts on how it is created.
Matt's Articles
Last month I introduced the topic of “accountability” and wrote about why this is so important to an organization. This month I am going to continue the topic and discuss why organizations lack accountability.
Matt's Articles
A complaint that I often hear when working with an organization is, “people here aren’t held accountable.” or “no one is accountable for their work.”
Matt's Articles
Welcome to 2020! Put another decade in the history books; we are about to start anew.
Matt's Articles
One of my readers recently asked me if I could write about how to say, “No.” Upon reflection, I probably could have asked more questions about the request to narrow down the topic. Whether you are in a meeting at work, having a discussion with the boss, or having a conversation with a fellow professional, “no” matters a lot.