Matt's Articles
This month we will continue our discussion on the CI Framework.
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Matt's Articles
Way back when I led Six Sigma projects and programs at Motorola I was given the opportunity to extend what I had learned to all sorts of non-traditional processes. For example, helping customers obtain grants, lobbying for legislation, and my favorite, the administrative processes in policing.
Matt's Articles
Process improvement often fails at the working-level adoption of a new set of tasks. The adoption of improved processes is the result of good change management.
Matt's Articles
As we approach the end of a year that we collectively won’t miss, I think it is worth reflecting on the thing that I believe has been affected the most by all this disruption: communication.
Matt's Articles
As we approach the end of a year that we collectively won’t miss, I think it is worth reflecting on the thing that I believe has been affected the most by all this disruption: communication.
Matt's Articles
One of the draws of process and organizational improvement work is the limitless boundaries of their application. Over the 21 years of my work in process improvement, I have been fortunate to apply these approaches in traditional manufacturing, distribution, sales, service, call centers, IT Operations, local government, and if you can believe it, even lobbying! Many of these sectors are fully embracing the methods and returns from Continuous Improvement. So it is notable that in healthcare we are only scratching the surface.
Matt's Articles
Are you familiar with this one? “The problem we have at our company is prioritizing the important versus the urgent.” The first time I heard this statement I didn’t understand what they meant. Obviously, if it is important then it is also urgent, right?
Matt's Articles
Throughout my career, I have been confronted with this question. What is the value of the improvement?